These Terms & Conditions govern your access to and use of www.qzaljewellery.com (the "Website"), together with the purchase of any products or services offered by QZAL Jewellery LTD.

Please read these Terms carefully before placing an order. By accessing our Website, creating an account, placing an order or otherwise using our Services, you agree to be legally bound by these Terms & Conditions.

If you do not agree with these Terms, you should not use our Website or purchase products from us.

These Terms are intended to comply with applicable laws of England and Wales, including the Consumer Rights Act 2015, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other applicable consumer protection legislation.

1. Company Information

This Website is owned and operated by:

QZAL Jewellery LTD

Company Registration Number: 16786860

Registered Office:

Unit 12, New House

67–68 Hatton Garden

EC1N 8JY

 London, United Kingdom

Email: qzaljewellery@gmail.com

Telephone: +44 20 3700 6666

Website: www.qzaljewellery.com

Throughout these Terms, references to "QZAL", "we", "our" and "us" refer to QZAL Jewellery LTD.

References to "you" and "your" refer to the customer using our Website or purchasing products from us.

2. Acceptance of these Terms

By using our Website, placing an order or purchasing any products from QZAL Jewellery LTD, you confirm that:

• you are at least 18 years of age or have the permission of a parent or legal guardian;
• you have the legal capacity to enter into a binding contract;
• all information you provide is accurate and complete;
• you will use the Website only for lawful purposes; and
• you agree to comply with these Terms & Conditions.

If you are purchasing products on behalf of a company or organisation, you confirm that you have authority to bind that organisation to these Terms.

3. Changes to these Terms

We may amend these Terms & Conditions from time to time.

Changes may be necessary due to:

• changes in legislation;
• changes to our products;
• operational improvements;
• technological developments;
• changes to our business practices.

The version published on our Website at the time you place an order will apply to that order.

4. About QZAL

QZAL Jewellery LTD is a luxury jewellery company specialising in the design, manufacture and sale of fine jewellery.

Our collections may include:

• engagement rings;
• wedding rings;
• eternity rings;
• necklaces;
• bracelets;
• earrings;
• pendants;
• bespoke jewellery;
• made-to-order jewellery;
• fine jewellery featuring natural diamonds;
• fine jewellery featuring laboratory-grown diamonds;
• coloured gemstone jewellery;
• gold jewellery;
• platinum jewellery.

Our jewellery may be manufactured using:

• 9K gold;
• 14K gold;
• 18K gold;
• yellow gold;
• white gold;
• rose gold;
• platinum.

All jewellery requiring hallmarking under UK law will be hallmarked by a recognised UK Assay Office before dispatch.

Where stated within the product description, diamonds and selected gemstones may be supplied with an independent grading or gemstone certificate issued by a recognised gemmological laboratory.

5. Website Use

You agree to use this Website responsibly and lawfully.

You must not:

• use the Website for unlawful purposes;
• interfere with the operation or security of the Website;
• introduce viruses or malicious software;
• attempt to gain unauthorised access to our systems;
• copy Website content without permission;
• misuse customer accounts;
• interfere with other users' enjoyment of the Website.

We reserve the right to suspend or terminate access where these Terms have been breached.

6. Customer Accounts

Our Website may allow customers to create an account.

Where customer accounts are available, you are responsible for:

• maintaining the confidentiality of your login details;
• restricting access to your account;
• ensuring information remains accurate;
• notifying us immediately of unauthorised access.

You are responsible for all activity carried out using your account unless caused by our negligence or security failure.

We reserve the right to suspend or terminate accounts where fraudulent or unlawful activity is suspected.

7. Product Information

We make every reasonable effort to ensure product descriptions, images and specifications are accurate.

However:

• colours may vary between devices;
• precious metal weights are approximate;
• gemstone weights are approximate unless specifically stated;
• dimensions may vary slightly;
• handcrafted jewellery may display minor natural variations;
• natural gemstones may contain natural inclusions or characteristics;
• product photographs are for illustrative purposes and may differ slightly from the finished product.

These natural variations are not considered defects.

8. Precious Metals

Our jewellery may be manufactured using:

• 9K gold;
• 14K gold;
• 18K gold;
• platinum.

Available colours may include:

• yellow gold;
• white gold;
• rose gold.

Metal availability may vary between products.

Product weights are approximate and may differ slightly due to manufacturing tolerances.

9. Diamonds and Gemstones

We supply jewellery featuring:

• natural diamonds;
• laboratory-grown diamonds;
• coloured gemstones.

Where applicable, larger diamonds and selected gemstones may be supplied with an independent grading or gemstone certificate.

Certificate providers may include internationally recognised gemmological laboratories such as:

• GIA;
• IGI;
• HRD; or
• other recognised laboratories.

Certificate availability depends upon the specific product and gemstone purchased.

Natural diamonds and coloured gemstones are naturally occurring materials and may display unique characteristics.

Laboratory-grown diamonds are real diamonds created in controlled laboratory environments and possess the same chemical, physical and optical properties as natural diamonds.

10. Product Availability

All products displayed on our Website are subject to availability.

From time to time products may become unavailable due to:

• supplier availability;
• gemstone availability;
• precious metal availability;
• manufacturing requirements;
• quality control decisions.

If a product becomes unavailable after an order has been placed, we will contact you to discuss suitable alternatives, revised delivery times or a refund where appropriate.

11. Pricing

All prices displayed on our Website are shown in Pounds Sterling (£) unless otherwise stated.

As QZAL Jewellery LTD is currently not registered for VAT, VAT is not charged on orders unless and until we become legally required to register.

We reserve the right to change prices at any time.

Price changes will not affect orders that have already been accepted.

Prices do not normally include:

• international customs duties;
• import taxes;
• local sales taxes outside the United Kingdom;
• customs clearance charges.

Customers are responsible for any applicable import duties or taxes imposed by the destination country.

12. Orders

When you place an order, you are making an offer to purchase the selected products.

After placing your order, you will receive an acknowledgement confirming that your order has been received.

This acknowledgement does not constitute acceptance of your order.

A legally binding contract is formed only when we accept your order and dispatch the goods or otherwise confirm acceptance.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• payment cannot be authorised;
• pricing errors have occurred;
• fraudulent activity is suspected;
• products become unavailable;
• incorrect product information has been published;
• we are unable to fulfil the order.

If payment has already been received for an order that cannot be fulfilled, we will refund the amount paid using the original payment method.

13. Accuracy of Information

You are responsible for ensuring that all information provided when placing an order is accurate.

This includes:

• billing address;
• delivery address;
• contact information;
• ring size;
• engraving instructions;
• bespoke specifications.

QZAL Jewellery LTD cannot be held responsible for delays, additional costs or losses arising from inaccurate information supplied by the customer.

14. Payments

Payment must be made in full before any order is dispatched unless otherwise agreed by QZAL Jewellery LTD in writing.

We currently accept secure payments through approved payment providers, which may include:

• Visa
• Mastercard
• American Express
• Google Pay
• PayPal
• Shopify Payments (where available)

All payments are processed using secure encrypted payment systems. QZAL Jewellery LTD does not store your complete payment card details.

If a payment is declined or cannot be authorised, your order will not be processed until successful payment has been received.

We reserve the right to refuse any order where payment cannot be verified or where fraudulent activity is reasonably suspected.

15. Order Acceptance

After placing an order, you will receive an email acknowledging receipt of your order.

This acknowledgement confirms only that we have received your order and does not constitute acceptance.

Your order is accepted only when:

• payment has been successfully authorised;
• required information has been received;
• stock or materials have been confirmed;
• we are satisfied that the order can be fulfilled.

If we cannot accept your order, we will notify you and refund any payment already received using the original payment method.

16. Made-to-Order Jewellery

Many of our jewellery pieces are made to order.

Made-to-order jewellery is manufactured specifically for you after your order has been placed.

As every piece is individually produced, slight variations may occur in:

• precious metal weight;
• gemstone placement;
• dimensions;
• finish;
• handmade details.

These variations are a natural characteristic of handcrafted jewellery and are not considered faults.

Production times are estimates only and may vary depending on:

• design complexity;
• gemstone availability;
• manufacturing requirements;
• quality control procedures;
• hallmarking;
• seasonal demand.

We will always endeavour to keep you informed if production takes longer than anticipated.

17. Bespoke Jewellery

QZAL offers bespoke jewellery services, allowing customers to commission unique jewellery designed specifically to their individual requirements.

During the bespoke process we may provide:

• consultations;
• design advice;
• CAD images;
• digital renders;
• gemstone sourcing;
• sample images;
• manufacturing updates.

Once a bespoke design has been approved by the customer, production will begin.

Customers are responsible for reviewing and approving all design details before manufacture.

After production has commenced, changes requested by the customer may not be possible or may incur additional charges.

As bespoke jewellery is made specifically for an individual customer, cancellation rights may be limited in accordance with applicable consumer legislation.

18. Product Images

We make every effort to display our jewellery accurately.

However, due to differences in:

• screen settings;
• monitor calibration;
• mobile devices;
• lighting;
• photography;
• rendering techniques;

actual colours, finishes and appearance may differ slightly from those displayed online.

Lifestyle photographs are intended to demonstrate scale and style and should not be relied upon for exact colour representation.

19. Diamonds and Gemstone Certificates

Where applicable, selected diamonds and gemstones supplied by QZAL may be accompanied by an independent grading or gemstone certificate issued by a recognised gemmological laboratory.

Examples include:

• GIA;
• IGI;
• HRD; or
• other recognised independent laboratories.

Certificates form part of the product supplied.

Customers should retain all certificates in a safe place as replacement certificates may not be available.

Loss of a certificate does not affect the authenticity of the gemstone but may reduce resale or insurance value.

20. Hallmarking

Where required by the Hallmarking Act 1973, all applicable jewellery sold by QZAL Jewellery LTD will be independently hallmarked by an authorised UK Assay Office before dispatch.

Hallmarks provide assurance regarding the precious metal content of the jewellery.

Some very small items may be exempt from hallmarking where permitted by law due to weight thresholds.

21. Ring Sizes

Customers are responsible for ensuring that the ring size selected when placing an order is correct.

We strongly recommend obtaining an accurate finger measurement before purchasing.

QZAL Jewellery LTD cannot accept responsibility where an incorrect ring size has been provided by the customer.

Some ring styles may not be suitable for resizing due to their design or stone setting.

Where resizing is possible, it may affect production or delivery times.

22. Ring Resizing Service

We are pleased to offer ring resizing on many eligible rings.

Whether resizing is available depends upon the design, metal type and gemstone setting.

Certain styles, including some full eternity rings or complex settings, may not be suitable for resizing.

Where resizing is available, customers should contact us before returning their jewellery.

Resizing carried out following incorrect sizing information provided by the customer may be subject to additional charges.

23. Lifetime Jewellery Care

QZAL is committed to helping customers maintain the beauty of their jewellery.

We offer complimentary lifetime jewellery care services which may include:

• professional cleaning;
• polishing;
• inspection of settings;
• claw checks;
• general maintenance inspections.

These services are intended to help maintain your jewellery throughout its lifetime.

Customers are encouraged to have jewellery inspected regularly, particularly pieces containing diamonds or other gemstones.

24. Repairs

Where jewellery has been damaged through:

• accidental damage;
• impact;
• misuse;
• improper care;
• third-party alterations;
• normal wear and tear;

repair services may be available for an additional charge.

Each repair is individually assessed before work begins.

Repair costs vary depending on:

• labour;
• replacement materials;
• gemstone replacement;
• manufacturing requirements;
• complexity of repair.

A quotation will normally be provided before repair work commences.

25. Warranty

QZAL Jewellery LTD stands behind the quality of its craftsmanship.

Our complimentary lifetime jewellery care programme covers routine inspection and maintenance services designed to help preserve the condition of your jewellery.

Our warranty does not cover:

• accidental damage;
• loss of jewellery;
• theft;
• loss of gemstones;
• damage caused by impact;
• damage resulting from misuse;
• unauthorised repairs;
• alterations carried out by third parties;
• normal wear and tear;
• chemical damage;
• scratches arising from everyday use.

Nothing in this warranty affects your statutory rights under applicable consumer protection legislation.

26. Jewellery Care

Customers should care for jewellery appropriately.

We recommend:

• removing jewellery before heavy physical activity;
• avoiding exposure to harsh chemicals;
• storing jewellery separately to avoid scratches;
• arranging regular professional inspections;
• cleaning jewellery using suitable methods.

Failure to care for jewellery appropriately may affect its appearance over time.

27. Precious Metal and Gemstone Availability

Certain diamonds, gemstones and precious metals are subject to availability.

In exceptional circumstances, if a specific stone or material becomes unavailable after an order has been placed, we may contact you to discuss:

• suitable alternatives;
• revised production times;
• amended specifications; or
• cancellation and refund where appropriate.

No substitution will be made without your agreement.

28. Shipping and Delivery

QZAL Jewellery LTD currently ships within the United Kingdom. International shipping may be introduced in the future and will be subject to separate shipping availability, customs requirements and delivery terms.

Estimated delivery dates provided on our Website or during the ordering process are estimates only and are not guaranteed delivery dates.

Delivery times may vary due to:

• manufacturing requirements;
• bespoke production;
• hallmarking;
• gemstone sourcing;
• quality control;
• courier delays;
• customs clearance;
• adverse weather conditions;
• public holidays; or
• circumstances beyond our reasonable control.

Where possible, customers will receive tracking information once an order has been dispatched.

It is the customer's responsibility to ensure that the delivery address provided is accurate and complete.

QZAL Jewellery LTD shall not be responsible for delays or additional costs arising from incorrect delivery information supplied by the customer.

29. Risk and Ownership

Ownership of the jewellery shall remain with QZAL Jewellery LTD until full payment has been received and cleared.

Risk in the products passes to the customer upon successful delivery to the delivery address provided.

Where a parcel is left with a neighbour, collection point or safe place at the customer's request, responsibility passes to the customer once delivery has been completed in accordance with those instructions.

Customers should inspect their order promptly upon receipt and notify us as soon as reasonably possible if any issues are identified.

30. Returns and Cancellations

Your statutory rights under applicable consumer protection legislation are not affected by these Terms.

Where you purchase standard, non-personalised jewellery online, you may have cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If applicable, you must notify us within the statutory cancellation period and return the jewellery in its original, unworn condition together with all original packaging, certificates and accompanying documentation.

Refunds may be reduced where the value of the jewellery has diminished due to handling beyond what is necessary to establish its nature, characteristics and functionality.

The following items are generally not eligible for cancellation or return unless faulty, not as described or otherwise required by law:

• bespoke jewellery;
• personalised jewellery;
• engraved jewellery;
• made-to-order jewellery;
• jewellery altered or resized at the customer's request;
• earrings where return restrictions apply for hygiene reasons, unless faulty.

Further information regarding returns can be found in our separate Returns & Refund Policy.

31. Faulty or Incorrect Goods

If you believe your jewellery is faulty, damaged upon delivery or not as described, please contact us as soon as reasonably possible.

Where required, we may request:

• photographs;
• order information;
• certificate details (where applicable);
• return of the jewellery for inspection.

If a manufacturing fault is confirmed, we will provide an appropriate remedy in accordance with your legal rights, which may include:

• repair;
• replacement;
• price reduction; or
• refund.

Nothing within these Terms limits your statutory rights under applicable consumer protection legislation.

32. Intellectual Property

All intellectual property rights relating to our Website, jewellery designs, branding and content remain the property of QZAL Jewellery LTD or our licensors.

This includes, but is not limited to:

• the QZAL name;
• logos;
• product names;
• jewellery designs owned by QZAL;
• photographs;
• videos;
• graphics;
• CAD renders created by us;
• artwork;
• product descriptions;
• written content;
• website design.

No content from our Website may be copied, reproduced, modified, distributed or used commercially without our prior written permission.

Unauthorised use of our intellectual property may result in legal action.

33. Customer Content

Where customers submit photographs, inspiration images, sketches or other materials in connection with bespoke enquiries, they confirm that they have the necessary rights to provide such materials.

Customers remain responsible for ensuring that submitted content does not infringe the intellectual property rights of any third party.

QZAL Jewellery LTD reserves the right to refuse projects that we reasonably believe may infringe the rights of others.

34. Limitation of Liability

Nothing within these Terms excludes or limits liability where such exclusion would be unlawful, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• any rights that cannot legally be excluded under applicable law.

Subject to the above, QZAL Jewellery LTD shall not be liable for indirect, incidental, consequential or special losses including, but not limited to:

• loss of profits;
• loss of business;
• loss of opportunity;
• loss of reputation;
• loss of anticipated savings.

Our total liability arising from any order shall not exceed the amount paid by the customer for the relevant products, except where otherwise required by law.

35. Force Majeure

We shall not be liable for delays or failure to perform our obligations where such delay or failure results from events beyond our reasonable control.

Such events may include:

• natural disasters;
• fire;
• flood;
• pandemic;
• epidemic;
• war;
• terrorism;
• civil unrest;
• industrial disputes;
• interruption of utilities;
• transportation disruption;
• supplier shortages;
• government restrictions;
• customs delays;
• cyber incidents.

Where such circumstances arise, we will make reasonable efforts to minimise disruption and fulfil affected orders as soon as practicable.

36. Severability

If any provision of these Terms is determined by a court or other competent authority to be unlawful, invalid or unenforceable, the remaining provisions shall remain in full force and effect.

37. Waiver

Failure by QZAL Jewellery LTD to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision or any other provision at a later date.

38. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Cookie Policy, Returns & Refund Policy, Shipping Policy and any other policies expressly referred to on our Website, constitute the entire agreement between you and QZAL Jewellery LTD relating to your purchase and use of our Services.

39. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protection laws provide otherwise.

40. Contact Us

If you have 0any questions regarding these Terms & Conditions or require assistance with your order, please contact us.

QZAL Jewellery LTD

Company Registration Number: 16786860

Registered Office:

Unit 12, New House

67–68 Hatton Garden

EC1N 8JY

London, United Kingdom

Email: info@qzaljewellery.com

Telephone: +44 20 3700 6666

Website: www.qzaljewellery.com

We aim to respond to all enquiries as promptly as possible during our normal business hours.

41. Acceptance of these Terms

By accessing or using our Website, creating an account, placing an order or purchasing products from QZAL Jewellery LTD, you confirm that you have read, understood and agreed to be bound by these Terms & Conditions.

If you do not agree with these Terms, you should not use our Website or purchase products from us.