If your order has not yet entered production or been dispatched, we may be able to amend or cancel it. Please contact us as soon as possible after placing your order, and we will do our best to assist.

Some designs may be available as made-to-order pieces. Please contact us for availability and estimated production times.

Yes. We offer bespoke jewellery services, allowing you to create a unique piece tailored to your individual requirements. Please contact us to discuss your design ideas.

QZAL offers both natural and laboratory-grown diamonds depending on the product selected. The type of diamond used will always be clearly stated on the product page.

Our jewellery is crafted using premium precious metals including 9k Gold, 14k Gold, 18k Gold, and Platinum . Available colours may include yellow, white and rose yellow depending on the design.

Yes. Many rings can be professionally resized in house. Please note that some ring styles or fully set eternity rings may have resizing limitations.

Where applicable, your jewellery will be supplied with the relevant certification and documentation. Diamonds that include independent certification will clearly state this on the product page.

We recommend visiting our QZAL showroom where our jewellery specialists can professionally measure your finger free of charge. Alternatively, you can use our Ring Size Guide available on our website.

Please contact us as soon as possible. If your order has not yet been produced or dispatched, we may be able to amend the size. If you have already received your ring, please refer to our Returns & Exchanges Policy or contact us for resizing options.

Yes. We offer complimentary Next Day Delivery throughout the United Kingdom on all orders.

All orders are dispatched using Royal Mail Special Delivery Guaranteed. Every parcel is fully insured, fully tracked, sent via Next Day Delivery and delivered with a required signature.

Eligible items may be returned within 28 days of delivery, provided they remain unopened, unused and in their original condition. Please refer to our Returns & Exchanges Policy for full details.

Yes. Within 28 days, eligible jewellery may be exchanged for any other QZAL jewellery piece, regardless of product category. For example, a ring may be exchanged for a necklace, bracelet or earrings.

Our Lifetime Warranty includes complimentary professional cleaning, professional polishing, jewellery inspections, and checking of claws, settings and fittings. These services are available free of charge for the lifetime of your QZAL jewellery.

Yes. Our experienced workshop provides professional repair services for all jewellery pieces, whether purchased from QZAL or elsewhere.

If your jewellery requires repair due to accidental damage, general wear or any issue not covered by our complimentary aftercare services, we will inspect the piece and provide a quotation before any work begins.

We recommend removing jewellery before sports or heavy lifting, avoiding perfumes, lotions and household chemicals, storing each piece separately in its original QZAL jewellery box, and bringing your jewellery to QZAL regularly for complimentary cleaning and inspection.

We recommend having your jewellery professionally inspected at least once every 12 months to ensure gemstones remain secure and your jewellery continues to look its best.

We accept all major debit and credit cards together with any additional payment methods displayed during checkout.

Yes. All payments are processed using secure, encrypted payment technology to ensure your information remains protected.