Shipping & Delivery

At QZAL, we believe that receiving your jewellery should be just as exceptional as selecting it. Every order is carefully prepared, quality checked and securely packaged to ensure it arrives in perfect condition. We take great care to provide a delivery service that is fast, secure and fully protected, giving you complete peace of mind from the moment your order leaves our showroom.

Complimentary UK Delivery

We are pleased to offer FREE Next Day Delivery on all orders within the United Kingdom. All orders are dispatched using Royal Mail Special Delivery Guaranteed, one of the UK's most secure delivery services for valuable items.

Every shipment includes:

Complimentary Next Day Delivery
Fully tracked shipping
Full insurance whilst in transit
Signature required upon delivery
Secure and discreet packaging

Once your order has been dispatched, you will receive a confirmation email containing your Royal Mail tracking number, allowing you to follow your parcel throughout its journey.

Delivery Times

All in-stock orders are dispatched using Royal Mail Special Delivery Guaranteed Next Day Delivery. Orders that are ready for dispatch are typically delivered on the next working day after they have been shipped. If your jewellery has been made to order, personalised or requires additional craftsmanship, the estimated production and dispatch time will be communicated to you before your order is completed. Please note that delivery times may occasionally vary due to public holidays, adverse weather conditions or circumstances beyond our control.

Signature Required

For your protection and security, every parcel dispatched by QZAL requires a signature upon delivery. Royal Mail will only release your parcel once it has been signed for at the delivery address provided during checkout. If no one is available to receive your parcel, Royal Mail will leave instructions explaining how to rearrange delivery or collect your parcel from your local Royal Mail Delivery Office.

Secure Packaging

Every QZAL order is carefully packaged to ensure your jewellery is protected throughout transit. For added security, all parcels are sent in discreet outer packaging with no indication that valuable jewellery is enclosed.

Order Tracking

As soon as your order has been dispatched, you will receive a dispatch confirmation email containing your Royal Mail tracking details. This allows you to monitor your parcel from dispatch through to successful delivery.

Collect from Our Showroom

If you would prefer not to have your order delivered, you are welcome to collect your purchase directly from the QZAL showroom. Collection is a convenient alternative for customers who would rather receive their jewellery in person or are unable to be available for home delivery. Once your order is ready, our team will contact you to arrange a convenient collection time. When collecting your order, please bring your order confirmation together with a valid form of photo identification.

Delivery Address

Please ensure that your delivery address is entered correctly when placing your order. Once your order has been dispatched, we may not be able to amend the delivery address. QZAL cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete delivery information supplied at checkout.